Quantitative & Qualitative Evaluation of EAPs

Focuses on techniques of client-satisfaction reporting and how to reconcile specific company reports with one's book of business. The topics of how to audit telephone call centers and instruments and how to audit clinical records with appropriate confidentiality protections, as well as the procedures and instruments for reviews will be presented. Management information system reporting, including specific utilization counts and comparing results with a program's book-of-business data, will be broken down by industry type and presented. A major emphasis of the course is on cost-benefit analysis. The question of how to determine and calculate cost drivers from health insurance, disability, workers compensation payments, and prescription drug costs will be addressed.

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Please note that courses have been assigned new numbers beginning with the fall term.
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