Office of Academic & Student Support Services

Welcome to the Office of Academic & Student Support Services. Our mission is to provide comprehensive services to enable students to take ownership of their education and to make sound decisions and judgments that will further their academic and professional success.

To learn how the Office of Academic & Student Support Services can help you, please refer to the following: 


Schedule an Appointment

Scheduling an appointment with your student success specialist is the best way to ensure availability and a productive meeting.

To schedule an appointment, access the Appointment Calendar via your myNEU account by clicking here.

Each student success specialist has specified hours that s/he is available for appointments each day. You can see your specialist's availability in the Appointment Calendar. After you schedule the appointment through the Appointment Calendar, you will receive an automatic notification and reminder about your appointment. 

While it is strongly preferred that you use the Appointment Calendar to schedule an appointment with your specialist, you may also email your specialist to request an appointment. To learn how to use Appointment Calendar, please review the training videos for students.

If you are not enrolled in a certificate or degree program (“non-matriculated student”) and would like to seek admission, please contact the Office of Admissions. Please be mindful of the College’s policies about taking courses as a non-matriculated student. 


Walk-in Hours

During walk-in hours, students on the Boston campus (50 Nightingale Hall) can have an express meeting   (15-minutes)   with the student success specialist on duty; no appointment is necessary. If you have detailed questions that are specific to your academic program and want to avoid waiting, it is best to make an appointment   with the specialist advising your specific academic program .

Walk-in Hours:

  • Monday through Friday: 2:00 p.m. - 4:00 p.m.



105-107 Forsyth Street, Boston, MA 02115; 50 Nightingale Hall (Google Maps)

Office Suite Hours in Eastern Time

  • Monday through Friday: 8:30 a.m. – 8:00 p.m. (advising available 9:00 a.m. – 7:00 p.m.)
  • Saturday: 8:30 a.m. – 1:30 p.m. (no advising available)

Advising Hours (appointments) in Eastern Time

  • Monday through Thursday: 9:00 a.m. – 7:00 p.m.
  • Friday: 9:00 a.m. – 5:00 p.m.

Advising Hours (walk-ins) in Eastern Time

  • Monday through Friday: 2:00 p.m. – 4:00 p.m. 


Contact Us 

Call: 617.373.2400 or toll free 877.668.7727;


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